Sports officiating is an emotional challenge. Gonzaga University’s Rachelle Strawther knows this firsthand after her experience running a sports and officiating soccer program in Kenya. She saw players on fields strewn with rocks, no cleats, fights, awful playing conditions and players, coaches and referees unequipped to deal with some of the deep emotions that run through sports.

In her presentation at the NASO “Training in Transition” Summit in Spokane, Wash., Strawther plans to frame a discussion for the audience to help officials develop the emotional tools necessary to become more successful on the court or field. As the director of leadership training and development at Gonzaga, Strawther speaks to diverse audiences on leadership issues, and plans to focus her remarks July 29 on the “development” side of officiating.

“Too often it’s just about training. We want to ‘develop’ officials. That’s a process over the longer term,” she said.

Titled “Get Them to Believe,” Strawther’s presentation will help officials at all levels bridge to the next level of development in their careers. “There’s a technical side and an emotional side to officiating. The general challenge today is transcending the technical side, which is the training portion, and moving toward the developing side,” she said.

“Trainer blockage” may sound like an odd term. But Strawther uses it to frame the discussion on where to take training. “Trainers tend to understand things through their own personal lens. Instead, we need to move toward meeting people at their level,” she said.

Emotional intelligence has three major components, according to Strawther: self-awareness, self-regulation and empathy.

First, a trainer must become self-aware. How a trainer frames a session leads directly to how effectively trainees absorb and execute lessons. If there’s a blank face, the messages aren’t coming through and the trainer needs to recalibrate, ask questions, find out why there is a lack of understanding.

Secondly, officials need personal self-regulation. What does that mean? It’s not something that can be taught. It has to be developed on the court or field in a stressful environment. When you are yelled at because of a call, you learn to regulate your emotions and rebalance.

Finally, there is empathy. This requires the official to see things the way others see them and develop a deeper understanding of what others see and feel. Officials must get to that level with others and connect with them to improve their success.

“You can’t go back,” Strawther said. “We need to make sure officials in their training are addressing personal strategies for them to move forward.”

Learn from the past. Apply to the future.

“The session connects the head to the heart. When things are uncivil or going wrong on the court or field, how will an official react? Do you react with emotion or regain your balance and take the high road?” Strawther asked.

Get answers to those questions and more at the 2019 Summit. For details about the Summit, go to